1. Free sandbox
The 14-day sandbox is free and needs no payment card. Nothing is charged when it ends.
2. Monthly plans
- You can cancel at any time from the admin settings or by writing to us.
- The plan stays active until the end of the month already paid for.
- Part months are not refunded.
3. Yearly plans
- If you cancel within 30 days of the first yearly payment, we refund the full amount, less any third-party costs already incurred for your setup, such as message credits.
- After 30 days, the plan runs to the end of the paid year and is not refunded.
- For a yearly Hospital plan, onboarding work already delivered is not refundable. Any remaining amount is refunded in line with the 30-day rule above.
4. Downgrades
If you move to a smaller plan, the new price applies from the next billing date. The difference for the current period is not refunded, but you keep the larger plan's features until the period ends.
5. Service problems
If the Service is unavailable for a prolonged period because of a fault on our side, we will credit your account in proportion to the time lost. Credits are applied to your next invoice.
6. How refunds are paid
Approved refunds are paid to the original payment method within 10 working days. Bank processing times may add a few days.
7. Your data after cancellation
Cancelling does not delete your records immediately. You can export all your data for 60 days after the plan ends.
8. Requesting a refund
Send your request through the contact page with your facility name and invoice number. We reply within two working days.